About the Role

The Service Department Coordinator plays a critical role at Tasha Fuels & Propane, serving as the main point of coordination between our customers, service technicians, and management team. This position helps keep daily service operations running smoothly by managing scheduling, dispatching, communication, and follow-up for oil burner and heating service calls.

This is a fast-paced, detail-oriented role that directly impacts customer satisfaction, technician efficiency, and overall service quality. The right candidate is organized, calm under pressure, and comfortable handling no-heat situations with urgency and care.

Key Responsibilities

Schedule and dispatch service technicians for daily service calls, including no-heat emergencies, maintenance, and tune-ups
Prioritize calls appropriately based on urgency, weather conditions, and customer needs
Serve as a primary point of contact for customers via phone and email, answering questions and communicating appointment details and ETAs
Review and assign service tickets with accurate information related to equipment type, site conditions, and service history
Coordinate parts ordering and work with vendors to ensure technicians have the materials they need
Track and manage service documentation, work orders, and invoices within company systems
Assist with permit coordination for installations and ensure service activities meet safety and code requirements
Perform follow-up calls to confirm customer satisfaction and help identify recurring service issues

Qualifications and Skills

Previous experience in the energy industry, HVAC, or service dispatching preferred
Familiarity with oil burner systems, propane systems, or HVAC equipment is strongly preferred
Strong communication skills with the ability to remain professional and reassuring during high-stress situations
Excellent organizational and multitasking abilities in a fast-moving environment
Comfort using scheduling software, CRM systems, and Microsoft Office applications
Ability to work collaboratively with technicians, office staff, and management

Schedule and Work Environment

Full-time, in-office position
Generally Monday through Friday
May assist with coordination of on-call or after-hours service schedules

Compensation and Benefits

Competitive salary based on experience
Health and dental
401(k) with company match
Paid time off and holidays
Opportunity to work with a well-established, family-run company that values teamwork and customer care

Why Work at Tasha Fuels & Propane

At Tasha Fuels & Propane, we take pride in doing things the right way. Our team works closely together to support our customers, especially when they need us most. This role is ideal for someone who enjoys being at the center of operations and making a real difference every day.

Service Department Coordinator